Kaley Warner Klemp

Improve Performance

A shared purpose propels performance

I notice when I work with teams that those with a shared vision create results that often seem impossible at the onset.

As they share stories, build trust, and buy-in to the team purpose, individual goals become part of a collective goal. Individual members make sense of their own activities in the broader context of team (and company) success. Understanding and respect amongst team members sustains the team’s shared purpose, and leads to a powerful alignment that can result in exceeding performance expectations.

As leaders improve, the company improves

The quality of a leader’s interactions with the team guides how team members interact with each other.

I've seen it many times: a leader sets the tone for the organization. Leaders who welcome feedback grow from feedback. They get better. They get smarter. As the role model, a leader's approach trickles down to the behaviors and choices of the team, helping members let go of defensive postures, and improving the norm. As each person improves, the entire organization improves. A feedback-rich environment is established, wherein issues are tackled head-on and mistakes are corrected before they have serious consequences.

People are your most important asset

A company can only expect to achieve its mission if it retains its best people.

When individuals talk to me about why they love their job, most answer, “the people.” When asked why they leave companies, it’s usually a bad boss, manager, or team dynamic.

A positive, enjoyable, and creatively engaging workplace culture directly impacts the bottom line. Besides the great financial burden of recruiting and training, the loss of institutional knowledge held by high performers makes retention a top value. Teams that invest in communication and interaction show higher levels of engagement and performance. They are rarely sick, they use all the hours in the day, and they proudly invest themselves in the organization. When interviewed, employees consistently state that when the company takes an interest in their development, they work harder and stay longer. It's fairly simple: a worker who feels valued adds value. Investing in high-quality interaction creates loyalty within a company – possibly the greatest (hidden) value to stakeholders and shareholders alike.